Frequently Asked Questions

Permission to use our Alvaro, Rota, Maranza, and Galaxy models does not need planning. This is because they are categorised as semi-permanent buildings, meaning they may be disassembled and relocated if necessary. They are fastened to the ground rather than being cemented below. 

The higher your pergola, the farther it should be set back from the boundary:

  • The maximum height in relation to the boundary must not exceed 2.5 metres (8 feet 2 inches). 
  • If your pergola is located in front of your home, you will need to obtain planning clearance. 
  • If your pergola is located on the side of your home between the house and the boundary wall, or if it is in a conservation area, you will want planning approval. 
  • Planning clearance is required if your home is in a conservation area and your pergola is more than 20 metres from the house and more than 10 square metres. 
  • If your building is listed, you will require authorization at all times. 
  • Planning clearance is required for any type of raised platform, balcony, or veranda.  This is mainly for your personal security!  Building codes must be followed throughout construction. 

All models come with instructions and can be self-fitted with basic DIY knowledge, as well as ideally two more people to help, plus an array of tools, including a rivet gun, when installing any side options. The estimated build time varies for each size model and can range from 1-5 hours. This does not affect the 5 year manufacturer warranty on the frame and roof or the 2-year warranty on the sun & deluxe screens. 

The outside legs of the frame are required as part of the drainage system, please note that if these are removed, you are removing half of the functionality of the system. The option we recommend is that we can place the foot plates flush to the wall and add flashing to close the gap between the building and the top of the roof beam. This could then keep the structure weatherproof for your building, there is a £100 charge for this. If you require this option, please leave a comment in the notes section, and the team will follow up with your order and contact you to make the additional payment. Please note that the flashing option can not be covered by warranty. 

The pergola must be fitted onto a solid surface, and beneath the finished surface must be something for the pergola to be secured safely, such as a concrete pad, or if on decking, we suggest support joists. 

This would need to be completed before our installers arrive, as they do not offer any groundwork, and a local handyman would be able to assist you. 
We can provide a floor plan so that you can see where the floor plates of the pergola will sit based on your chosen size. The floor plan can also be viewed on any product page. 

We advise for concrete pads of approximately 40x40x40 cm beneath any tiles (or similar); if you have decking, we advise the same or, alternatively, extra structural joists below the decking and where the footplate of the pergola will sit. 
You should then finish your surface completely with the tiles and grout, allowing time to set or deck on top, so that when our installers arrive, they can drill through the tile/deck and into something extra secure below. 

It is a good idea to choose your pergola size before doing any groundwork; however, if you have already laid the patio/ deck, then we do advise that you check that what is beneath the surface is secure enough, as type 1 or sand would not be. Also,  composite decking without something solid below would not be secure enough. However,  you may already have structural beams underneath where the footplates will sit, which would be fine as all footplates are sitting on structural beams wide enough for the footplate to be bolted in fully. 

Porcelain tiles usually have a full, solid concrete base below; however, you should check with whoever laid the surface. 

The pergola should never be left unbolted. If you are opting for self-installation, please keep the above in mind. 

If you are installing screens or side options, please keep in mind that the pergola should be levelled accordingly, the legs should be measured perfectly at the top and bottom, bolted down, and then the side options can be fitted. 

No, they are rust proof. The pergolas are produced from hardened aluminium and powder coated. 

Yes, all of our furniture is fully weatherproof. The aluminium is extruded and powder coated, which means it will not rust or fade. 

The fabrics on our furniture are fully water-resistant, which makes it extremely difficult for any rain to penetrate the layer of fabric. 

The foam inside the cushions is open cell structured, which means that in a very heavy downpour, if the rain did penetrate the water-resistant outer fabric, then the fast dry foam inside allows for the rain to pass straight through the open cells and out of the bottom. This means that the fabric and foam dry extremely quickly once the rain has stopped, making it perfect for the British weather! 

All of our fabrics are also sunproof, which means they will not fade and can be very easily cleaned as they are also completely stain proof! 

Our fabrics are also 100% recyclable. 

To add to the above, all of our poufs, scatter cushions, and rugs are made from PET (recycled plastic bottles), which means they can be cleaned using a pressure washer on a light setting or the covers can be removed and washed in the washing machine. 
The cushions are incredibly cozy and have received top ratings in various magazine reviews.

The wood used on our furniture is teak, which is a beautiful wood that is weatherproof and can be treated or untreated in various ways. All of our teak comes untreated, which allows you to choose which options suit you best. 

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